Browse ArtAboutBlogBrowse ArtAboutBlogLogin

Frequently Asked Questions

Artist FAQ

  • Q. How do I sign up and submit artwork?
  • A. You can sign up to list your art here.
  • Q. What is ArtStartArt’s commission structure?
  • A. We believe that creating a community around our sales is key to success. To accomplish this, a portion of all sales are split between the artists, curators, and universities, with the majority of commission going to the artists. The artist receives a 60% commission on artwork sold.
  • Q. How should I photograph my work when submitting art for a sale?
  • A. Watch our video to learn about how to properly photograph your artwork. The photographs you take will be what buyers see online, so it's extremely important that your photographs accurately represent your artwork, and this video will show you how.
  • Q. How is artwork curated for a sale?
  • A. After a submission window has closed, our curators will look through all submitted artwork and decide what they think is the best work to be included in the sale. Following the curation period, artists are notified via email whether their artwork was selected or not.
  • Q. How should I price my art?
  • A. Our curators will provide advice on what they believe is a good starting price for the work given the size, medium, theme, and target audience of the artwork. We encourage you to follow the curator's guidance; however, our artists have final say within predefined price thresholds. If the final price you select during the finalization period falls significantly outside the curator's suggested range, ArtStartArt may not include the work in the sale.
  • Q. Am I responsible for shipping fees?
  • A. No, ArtStartArt will provide you with a prepaid shipping label.
  • Q. How does shipping work?
  • A. After the artwork is purchased, we mail the artist the proper packaging materials for their artwork. We will also email a shipping label for the piece after the work is sold. Packaging materials can take roughly a week to arrive, and artists are responsible for printing the label, affixing it to the packaged artwork, and bringing it to a FedEx drop-off location for drop off. The artist must package and ship the artwork within 4 days of receiving the packaging materials.
  • Q. How should I package my work to ship?
  • A. We will provide you with packaging materials. Watch our video to learn how to properly package your artwork so that it ships safely and securely to the buyer.
  • Q. How is the shipping price calculated?
  • A. We use the artwork’s size, medium, and shipping destination to estimate the cost of shipping and insurance.
  • Q. What happens if I am selected for a sale and decide I do not want to sell my work?
  • A. Once a piece is submitted for consideration, we expect the art to be kept available for a sale should it be selected. If for some reason the work cannot be sold, you must contact us immediately at help@artstartart.com.
  • Q. When is the next sale for my university?
  • A. We currently only have sales activated at select universities, but we are growing quickly! Head over to our sign-up page to see if your university is currently active. If you see your school on the dropdown list, complete the sign-up form, verify your account, and complete your profile. Once logged in, you may access all important dates, and submit artwork from your dashboard for the next upcoming sale. If you don’t see your school on the dropdown list on the sign-up page, then we have not yet activated your school. Go ahead and fill in the required fields on the sign-up form, and we’ll alert you as soon as we activate your university.
  • Q. Is there a limit to the number of artworks I can submit?
  • A. We’ll send you an email with submission limits for each sale, but generally we limit artists to submitting no more than 8 artworks per sale.
  • Q. Are there limitations on the medium type for submissions?
  • A.You may submit almost any type of artwork you are producing while in art school. Currently we are unable to play video on the platform, so film and performance pieces are not recommended for submissions. You must submit artwork that can be shipped safely without damaging the piece. If artwork is extremely delicate or complicated to package safely, we may not be able to feature it in a sale.
  • Q. Are there size limitations for what artwork I can submit?
  • A. Yes, currently the maximum size canvas that we can ship is 36” x 48” x 2.25”, so your entire piece cannot exceed those measurements. If you are thinking of submitting a diptych or triptych, the total size of all pieces must still fit within that 36” x 48” maximum measurement. For artworks that can be rolled and shipped in a tube, the rolled piece can not exceed 47” in length. We are working towards a solution in order to accommodate these larger pieces in the future.
  • Q. How many images should I submit of each artwork?
  • A. We recommend 1-2 good quality photos of the entire piece, but if your work is a piece of sculpture or ceramics it may require 3-4 photographs total. You should submit a maximum of 4 images per work.
  • Q. What size image files should I upload during submission?
  • A. We recommend keeping your file sizes no larger than 5 MB and having the longest dimension of your photo be 1500 pixels at 72 ppi.
  • Q. What image file types should I upload during submissions?
  • A. We recommend uploading .jpgs of all work.
  • Q. For an artwork with borders, what should I put for the size of the artwork?
  • A. If your artwork is a print or photograph with borders, you will have the opportunity to denote both the paper size and image size during submissions. For example, if you have a photograph printed on a 20” x 24” piece of paper with an image size of 18” x 22” you would label the size as 20” x 24” and label that the image size as 18” x 22”.
  • Q. What should I list as the depth of my artwork?
  • A. If you are unsure, we recommend the following:
    - Works on Paper (photographs, drawings, prints, etc.) - 0.1”
    - Paintings - Please estimate the canvas depth - usually between .75” - 2”
    - Sculpture - Please estimate the depth of the piece
  • Q. What should I list as the weight of my artwork?
  • A. You should try and find a scale to weigh your artwork as the weight is important in calculating the proper shipping label If you are unable to weigh your artwork, below are some general guidelines:
    - Works on Paper (photographs, drawings, prints, etc.) - .5 lbs
    - Paintings - 1 lbs - 5 lbs
    - Sculpture - 1 lbs - 50 lbs
  • Q. Can I have artwork for sale elsewhere when I submit work on ArtStartArt?
  • A. No. You may not have pieces that you submit for consideration on ArtStartArt for sale anywhere else during the submission and curation period. Please read the Artist's Terms and Conditions for full details.

    Additionally:

    - If an artwork is selected for sale, then it must not be for sale elsewhere until the sale on artstartart.com is complete.
    - If an artwork is not selected for a sale, then you are welcome to sell it on another platform.

    You may display your artwork elsewhere during a sale (e.g. a student show or gallery space) as long as it is not available for sale while on display or on any other platform.
  • Q. Can my work be purchased on ArtStartArt.com after the sale is over?
  • A. No. Once a sale is complete the artwork will be removed from artstartart.com and not available for purchase.
  • Q. What if my work gets damaged during the sale process?
  • A. If your artwork is damaged or modified in any way after you submit it for consideration, please contact ArtStartArt immediately at help@artstartart.com.
  • Q. Does my work need to be framed?
  • A. No. All work will be sold unframed on the platform, but of course we encourage our buyers to frame works on paper and will provide them with information on how to best frame and hang a piece of artwork. If your work is already framed, we will need you to remove it from the frame before photographing the piece.
  • Q. Can I change my display name on the product page?
  • A. Your display name will be the name that you register with. If you need to change this for some reason, please contact us at help@artstartart.com


Customer FAQ

  • Q. How long does each sale last?
  • A. Our sales last for a limited period of time, so if you see a piece you like, we recommend you snag it!
  • Q. What is the return policy?
  • A. We do accept returns minus any applicable shipping charges if you are not satisfied with your artwork. We strive to ensure all works are accurately represented online so that purchasers are fully satisfied. Once received, we provide 7 days for you to inspect the artwork. If for some reason a return must be made, it must be initiated within 7 days following delivery. Before returning a piece of artwork you must first contact us via email. All return requests should be sent to help@artstartart.com with the subject line "Return Art" followed by the order number (i.e. Return Art: 54363). If the artwork is damaged, please also attach a snapshot of the damage in the email.

    You must retain all of the original packaging and materials that arrived with the art. Once we are contacted, we will then email you a shipping label to affix to the box/tube and ship from any FexEx drop-off location. Items must be shipped via FedEx within 3 days of receiving the prepaid label.

    If you do not notify us of your intent to return the artwork within 7 days of receipt, or you do not ship the work within 3 days of receiving the prepaid label, you will NOT be eligible for a refund. (Some exceptions may apply.)
  • Q. Does the artwork come framed?
  • A. Our artwork does not come framed, and you can expect the artwork to come in the same condition as photographed on the product page. We absolutely encourage buyers to frame works on paper after they have purchased them. Please contact us at help@artstartart.com if you have questions on how to best frame your purchase.
  • Q. Am I able to add multiple artworks to a shopping cart?
  • A. Since the artwork is only available for sale for a limited period, we do not allow customers to put artwork in shopping carts. If you see a piece you like, we recommend you snag it immediately!
  • Q. How do you determine the price for each piece?
  • A. A core tenant to ArtStartArt is supporting student artists every step of the way so that they can confidently step into a professional practice, and a big component of that for any artist is learning how to price their work. To begin, artists are required to list a suggested price when submitting work. During the curation period, our experienced curators guide our artists to consider pricing their work within a more narrow price range that is consistent with their knowledge of the industry. In the end, it’s up to the artist to incorporate this feedback and decide on the price for each piece.
  • Q. How do you calculate shipping?
  • A. Our primary objective with shipping is that you receive your artwork safely, and we do whatever it takes to make that happen. Just like with our pricing policy, we want to teach students how to properly package and ship their work. Having the students ship the artwork directly to the buyers provides students with a comprehensive experience and insight into a professional practice. To ensure your artwork arrives in pristine condition, we mail students the correct shipping materials and specific instructions on how to ship artwork properly. We believe this is the best balance to support a student’s education on shipping artwork while removing many of the traditional burdens of sourcing the correct materials for shipping.


Curator FAQ

  • Q. How do I become a curator?
  • A. If you are interested in becoming a curator, please send us an email with résumé attached to help@artstartart.com.


University FAQ

  • Q. How can I get my university involved?
  • A. We are growing and looking to work with new universities. Please contact us at help@artstartart.com to begin the process.
  • Q. How does ArtStartArt help support universities?
  • A. Not only is ArtStartArt directly helping student artists sell their own artwork, but a portion of every sale is donated back to that student’s fine arts program.



If we didn’t answer your question here, please send us an email at help@artstartart.com.